Dune HD Frequently Asked Questions
Which wireless adapters are supported:
The recommended adapter for the Dune HD series of Media Players is the official HDI Dune Air USB Wifi adapter, which supports the latest wireless standards. However, the following adapters are also known to work:- D-Link DWA-140 (Rev B1 only).
Is it possible to control a Dune HD remotely using a network connection?
All Dune 3.0 players and later (Sigma 864x/865x based media players) with firmware 110127_2105 Beta or newer can be controlled over network with various 3rd party applications available for a plethora of devices. Control possibilities range from basic remote control functions to integration with home automation systems.Documentation for developers is available directly from HD Dune's Website, for those who are interested in designing their own applications.
Why does my Dune player intermittantly display a black screen instead of the menu, and display "black" on the players LCD display?
The Dune HD's are designed to facilitate a large variety of applications including commercial uses where it is preferable to hide the Dune's interface from the public when using IP control (such as in pubs or digital signboards). The black screen also helps minimise power usage. You can temporarily control the unit when it shows a black screen by using a remote control application/device, by pressing the play button on the player, or Enter on the remote controlThere are two main reasons why this problem occurs:
- If the problem only happens after controlling the Dune with a remote device/software, the remote device/software may require a software update or assistance from the manufacturer to correct the problem. It may also be caused by a configurable option in the remote control software.
- A power management option may have been modified from the default setting, to assist with power saving. To check the setting, browse to Setup=>Miscellaneous=>Power Management. Ensure that "Power On" is set to "main menu".
Which harddrives are recommended?
To minimise the possibility of harddisk failure, HDI strongly recommends the use of eco-friendly drives (or any drive which minimises heat) for internal operation. An example of such a drive is the Western Digital Caviar Green.When connecting external drives, the use of eSata instead of USB is preferred. Almost all external drives function correctly. If you find that an external drive which is powered by USB does not operate correctly, you may wish to try connecting an external power source to the drive.
Why doesn't my Dune HD show cover art for my movies as is shown on the Dune HD packaging? How do I add cover art?
At this time, a 3rd party utility such as Zappiti (freeware, recommended) or Movienizer (commercial software) is required to add cover art to your media collection.A tutorial has been written by Jay Vee Technologies support if you require assistance.
Which drive formats are supported by Dune HD?
Dune 3.0 players and later support the following drive formats:- FAT16/FAT32/MSDOS - Read/Write
- EXT2/EXT3 (Linux) - Read/Write
- NTFS - Supported by Dune 3.0 (or later) players. Prime 3.0 and Base 3.0 players require firmware version 100706_1032_beta or later to write to NTFS volumes.
How do I watch and record TV using my Dune HD? Which USB Digital TV (DVB-T) dongles are supported?
To watch or record Digital TV using your Dune HD, you will require a TV Tuner. At this time, the official HDI Dune DVB-T USB tuner is the only TV Tuner known to operate correctly with the Dune HD. Only Dune HD 3.0 and later players support Digital TV. Digital TV requires firmware dated at least 2010-06-30.Which wireless adapters are supported:
The recommended adapter for the Dune HD series of Media Players is the official HDI Dune Air USB Wifi adapter, which supports the latest wireless standards. However, the following adapters are also known to work:
- D-Link DWA-140 (Rev B1 only).
Alternatively, most ethernet-to-wireless bridges (such as the Netgear WNCE2001 Universal Wifi Internet Adapter) will also work. However, you may need to perform initial configuration of the adapter using a desktop computer, instead of the webbrowser included with the Dune Player.
Is it possible to control a Dune HD remotely using a network connection?
All Dune 3.0 players and later (Sigma 864x/865x based media players) with firmware 110127_2105 Beta or newer can be controlled over network with various 3rd party applications available for a plethora of devices. Control possibilities range from basic remote control functions to integration with home automation systems.
Documentation for developers is available directly from HD Dune's Website, for those who are interested in designing their own applications.
Why does my Dune player intermittantly display a black screen instead of the menu, and display "black" on the players LCD display?
The Dune HD's are designed to facilitate a large variety of applications including commercial uses where it is preferable to hide the Dune's interface from the public when using IP control (such as in pubs or digital signboards). The black screen also helps minimise power usage. You can temporarily control the unit when it shows a black screen by using a remote control application/device, by pressing the play button on the player, or Enter on the remote control
There are two main reasons why this problem occurs:
- If the problem only happens after controlling the Dune with a remote device/software, the remote device/software may require a software update or assistance from the manufacturer to correct the problem. It may also be caused by a configurable option in the remote control software.
- A power management option may have been modified from the default setting, to assist with power saving. To check the setting, browse to Setup=>Miscellaneous=>Power Management. Ensure that "Power On" is set to "main menu".
Which harddrives are recommended?
To minimise the possibility of harddisk failure, HDI strongly recommends the use of eco-friendly drives (or any drive which minimises heat) for internal operation. An example of such a drive is the Western Digital Caviar Green.
When connecting external drives, the use of eSata instead of USB is preferred. Almost all external drives function correctly. If you find that an external drive which is powered by USB does not operate correctly, you may wish to try connecting an external power source to the drive.
Why doesn't my Dune HD show cover art for my movies as is shown on the Dune HD packaging? How do I add cover art?
At this time, a 3rd party utility such as Zappiti (freeware, recommended) or Movienizer (commercial software) is required to add cover art to your media collection.
A tutorial has been written by Jay Vee Technologies support if you require assistance.
Which drive formats are supported by Dune HD?
Dune 3.0 players and later support the following drive formats:
- FAT16/FAT32/MSDOS - Read/Write
- EXT2/EXT3 (Linux) - Read/Write
- NTFS - Supported by Dune 3.0 (or later) players. Prime 3.0 and Base 3.0 players require firmware version 100706_1032_beta or later to write to NTFS volumes.
How do I watch and record TV using my Dune HD? Which USB Digital TV (DVB-T) dongles are supported?
To watch or record Digital TV using your Dune HD, you will require a TV Tuner. At this time, the official HDI Dune DVB-T USB tuner is the only TV Tuner known to operate correctly with the Dune HD. Only Dune HD 3.0 and later players support Digital TV. Digital TV requires firmware dated at least 2010-06-30.
How do I update firmware? It says "System storage not attached"
In some early players and in early versions of firmware for new players, you may receive this message when you aren't using a harddisk and have no storage attached. The easiest way to fulfill this requirement is to insert a USB memory stick into the player before attempting the upgrade, or connecting a harddisk. After the initial firmware upgrade, unless you are using an early model of Dune HD, you are unlikely to require external storage for firmware updates in the future.